Overview
Our logistics policy includes: order processing times, shipping methods and charges, customs clearance fees, estimated delivery times, tracking information, embargoed and restricted items, loss/damage reimbursement, return shipping policy, address requirements and disclaimers。
- Order Processing Time
- Orders will be processed and shipping labels generated within 1–3 business days
- Shipping Methods
- United States
- USPS
- UPS
- Fexex
- Australia
- AUpost
- Toll
- Direct Freight
- Others
- UPS
- DHL
- EMS
- Shipping Costs
- Orders priced at $500 or more are free shipping if you choose the standard shipping method, and customers are required to pay for their own shipping costs when purchasing accessories under $500 individually. Therefore, suggest that purchase at once if needed.
- Customs Duties & Taxes
- Domestic Shipping
- In addition to the lastest products, orders from the United States and Australia are shipped locally and customers do not need to pay any taxes.
- International Shipping
- The latest products and low-value parts will be shipped from China, and the customer will be responsible for customs duties and import taxes incurred for international orders. Please plan accordingly
- Estimated Delivery Time
- Domestic
- Usually 3-7 business days for delivery
- International
- Usually 5-10 business days for delivery
- Tracking Information
- Once shipped, you will receive an email including a tracking number and website, customers can track them on 17 track or their Official website, like ups, usps,aupost.etc
- Prohibited & Restricted Items
- Prohibited and restricted items include anything forbidden by U.S.，AU or destination-country regulations, such as flammables, compressed gases, lithium batteries, etc.
- Lost or Damaged Packages
- If the package is lost or damaged, please contact customer service to submit a claim within 7 days after signing.
- Return Shipping Policy
- For defective or incorrect items, we cover return shipping costs; otherwise, return shipping is at the customer’s expense.
- Address Requirements
- Please provide a complete, accurate shipping address (street, city, state, ZIP code, and country). FedEx/UPS may not deliver to certain PO Box addresses
- Disclaimer
- All shipping services are subject to carriers’ terms and conditions; delays may occur due to weather, customs processing, or unforeseen events. We will make every effort to coordinate and inform you promptly.